Registering iPod Nano and Apple Protection Plan

When I attached my fourth generation iPod Nano to my computer, I didn’t have the option to register it through iTunes for some reason, so I had to do it through the Apple website. I will give you some pointers here, in case the same thing happens to you. I will also discuss how to register an apple Care Protection Plan, should you want one.

You can register your iPod online. You will need to enter your Apple ID and password, then specify that you are registering one product. You then enter your iPod’s serial number, which appears on the Summary tab in itunes when you connect your Nano. With J-Tunes 4 copying the serial number into the virtual viewer so you can paste it into the proper edit box is quite easy to do. If you don’t have J-Tunes, you can still find the serial number by finding and left-clicking the word Summary with your screen reader’s mouse cursor and pressing DOWN ARROW until you reach it. The registration form is straightforward , except that there are two buttons following the form where you enter the serial number, both of which are named only by strings of numbers, so that you can’t tell what each one does. The first one takes you to a page where you can register additional products, while the second one lets you complete the registration. So press ENTER on the second one.

If you accidentally press the first button, there’s no real problem; you simply end up on a page with blanks for registering additional products. Leave all those blanks empty and press the button at the bottom of the form, and you’ll be exactly where you would have been if you had pressed the second button on the previous page.

When you are done with the registration, the page you are on informs you of this and says you will get a confirmation via e-mail. When I registered, it took about five days for the e-mail confirmation to come, so don’t be concerned if you don’t get it right away.

Now on to the apple Care plan. I recommend getting one because you get unlimited phone technical support, and your warranty is extended from one to two years, which is nice for a product that has a battery the user can’t replace. It costs about $40, which is cheaper than similar plans used to be.

I ordered my plan by calling the Apple Store at 800-692-7753. I’m sure you can also order online. You would think it would be possible to purchase the plan and apply it to your iPod while on the phone or online, but it’s not; Apple has to ship the plan to you, and you have to pay for shipping, which is around $4. When the box arrives, you will need sighted assistance to locate the number you need to register the plan and associate it with your iPod. Once you have the number, you can register your plan online. Again, you will need to log in with your Apple ID and password. I’m pretty sure you’ll need your iPod’s serial number again as well, but I may not remember that correctly, as it has been a few days since I went through the process. This form is reasonably accessible; I didn’t have to guess about the function of any of the buttons. The only problem was the combo boxes. I had trouble getting my choices to stick; I would choose something, then press TAB, then go back and discover that the combo box was still set as it was before I made my change. I don’t have any advice except to keep trying; I got the combo boxes to work eventually, but didn’t find a consistent way of doing it. Just be sure before you leave a page that they are all set the way you want them.

Once I was done with the registration process, it again took a few days to get e-mail confirmation, so be patient. If you get to the page that says your registration is complete, all should be well.


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